RETURN POLICY

CANCEL POLICY

All of our products can be canceled until they are shipped. If your order is unpaid from us, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be canceled. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted if no problems with the quality.

 

CANCELLATION BEFORE PAYMENT

1. Log in to "My Account" and click on "My Orders.

2. Click on the order number that you would like to cancel.

3. Click on “Delete this order” and confirm that you want to cancel it.

 

RETURN POLICY

You can return the product within 7 days of receipt. We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged, and in the original package.

 

DEFECTIVE, DAMAGED, MIS-SHIPPED, LOST ITEMS:

1. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged, or misdelivery item. For lost items, we will reship for you if it’s in stock. Or else you will get a refund.

2. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

 

BELOW ARE SOME FURTHER SUGGESTIONS AND IMPORTANT REMINDERS

1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;

2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.

3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;

4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;

5. If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;

6. We can arrange a refund of the product after receiving the defective item;

7. Please place a note inside the return package by including the following details (this will accelerate your return request):

8. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

 

WHAT WE NEED

1. your order number;

2. the product ID or name and the quantity;

3. a short description of the problem that occurred with this product;

 

PLEASE NOTE:

1. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address).

2. Please send the item back to the return address as soon as possible and then send us the tracking number.

3. Items received unused, undamaged, and in the original package. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.

4. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.

5. For customers from Europe and the United States, the products will be transported by Economy shipping. If customers do not reply within 24 hours after being informed that the shipping has to be changed, we will deliver the goods from the warehouse by default.

 

Any purchase on DNEXIO indicates that you have read, understood, and agreed with our Cancellation & Return Policy stated above. DNEXIO reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or the relevant section of our help center.

ATTN: For any return, please contact our customer service before you send the package back. We do not accept returned items that were sent back by you directly without checking with us first.

Thank you for your support very much.