COMMON ANSWER TO THE QUESTION.
WHEN WILL MY ORDER SHIP?
- Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends.
- Orders placed during weekends and holidays will be processed the next available business day. Additionally, orders placed after 10:00 AM PST will be processed out the following business day.
HOW LONG DOES IT TAKE TO ARRIVE?
- Japan and other Asian countries: It usually takes 3-12 business days.
- United States and Europe: It usually takes 6-20 business days.
HOW MUCH IS SHIPPING COSTS TO SHIP TO MY COUNTRY?
- For customers from Europe and the United States, the products will be transported by economy Free shipping.
- For Asian countries including Japan, economy free shipping is basically carried out, but there will be an additional charge if you change to express shipping.
HOW DO I TRACK MY ORDER?
You should have received an email from us with instructions on how to track your order after it shipped. You can also view details of your order by visiting to order tracking page.
Here click >> (Tracking number search)
CAN I SPLIT MY ORDER AND HAVE IT SENT TO MULTIPLE ADDRESSES?
Not at this time. You will need to place separate orders.
CAN I CANCEL MY ORDER?
If your order has not yet shipped or isn't in the process of being packed, we might be able to help. Please contact us for assistance.>> Contact Us
I MADE A MISTAKE WITH MY ORDER. HOW DO I CHANGE IT?
If your order has not yet shipped or isn't in the process of being packed, we may be able to help.
Please email us. Please contact us for assistance.>> Contact Us
WHY WAS MY INTERNATIONAL ORDER CHARGED CUSTOMS FEES?
Orders may be subject to duties and taxes, and customers are responible for these fees. Please note that DNEXIO does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customes office.
ISN'T FIND THE PRODUCT TO BE LOOKING FOR?
I should tell you a situation if you'd send you an e-mail to the customer service team will get in touch with you as soon as possible. If there is an order number enter, please.
WORLDWIDE SHIPPING
Free International Shipping
CUSTOMER SERVICE
Friendly Customer Service
PAYMENT & SECURITY
Secure Payment System
REFUND GUARANTEE
Refundable Within A Week