- Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends.
- Orders placed during weekends and holidays will be processed the next available business day. Additionally, orders placed after 10:00 AM PST will be processed out the following business day.

- Japan and other Asian countries: It usually takes 3-12 business days.
- United States and Europe: It usually takes 6-20 business days.

- For customers from Europe and the United States, the products will be transported by economy Free shipping.
- For Asian countries including Japan, economy free shipping is basically carried out, but there will be an additional charge if you change to express shipping.

You should have received an email from us with instructions on how to track your order after it shipped. You can also view details of your order by visiting to order tracking page.

Here click >> (Tracking number search)

Not at this time. You will need to place separate orders.

If your order has not yet shipped or isn't in the process of being packed, we might be able to help. Please contact us for assistance.>> Contact Us

If your order has not yet shipped or isn't in the process of being packed, we may be able to help.
Please email us. Please contact us for assistance.>> Contact Us

Orders may be subject to duties and taxes, and customers are responible for these fees. Please note that DNEXIO does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customes office.